We offer a 14-day return policy from the date of receipt. To be eligible for a return, the items must be shipped back in their original condition and packaging, or a similar protective box/envelope, before the 14th day. Returns that do not meet these criteria may be refused at our discretion.

Please note that we are unable to provide refunds for taxes, duties, or charges. Additionally, it is important to understand that returns are made at your own risk and expense. Any items returned after the 14-day window will be issued store credit instead of a refund.

1. Complete the RETURN FORM in its entirety, providing the reason for your return.

2. Place the RETURN FORM together with the item(s) you wish to return in a suitable and protective envelope, such as the one provided by Unceil, to ensure it remains undamaged during transit.

3. Affix the address label to your parcel and use your preferred shipping method. Please note that return shipments are at the customer's expense and responsibility.

4. Retain proof of postage until we confirm that your refund has been processed.

Unceil
Herengracht 340
1016 CG Amsterdam
Netherlands

If you have any questions regarding your return, please reach out to us at hello@unceil.com, providing your question and order number.

Please note that all returns are the responsibility of the customer. Unceil cannot be held liable for any loss or damage that occurs during transit. To ensure the safe arrival of your return, please securely package it. We highly recommend using a postal service that offers tracking and/or insurance.